This is a very good hair masque, and my hair felt softer after I used it, but I can honestly say for the price and the insanely good reviews it's achieved, I was expecting a miracle. Maybe that was foolish, maybe I need to grow up a little, but when something is so well-received you go into it half-expecting to look like a Pantene commercial after. The good news is that this smells great, moisturizes and detangles hair well. The (only slightly) bad news is that I've achieved the same results from less expensive products on many occasions and because of that, I don't really get the hype. I definitely don't mind spending money on hair and beauty products, as my monthly statements will attest to, but if something cheaper works I'm down for that. The packaging is fine but makes the product a little harder to get out than if it were a jar. Once you get to the bottom, I would imagine retrieving it would become a chore.Basically, this conditioner works very well but I wasn't so blown away by the results that it stands out as my all time favorite. I will use it up and repurchase if I find it on sale anywhere.