ORDERING & BILLING
- All of our items are listed in US Dollar and all payments must be made in US currency.
- We accept payments with Visa, MasterCard, American Express, and Discover cards.
- We currently do not accept checks or any money orders.
- We charge tax for orders within the state of California. The tax rate is 8.25%
- Orders placed from Monday through Friday will be processed within 1 - 2 business days. We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.
- Successfully placed orders will receive an email confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. Our customer service hours is from 9AM to 5PM, Monday-Friday. We typically respond within 24-48 hours.
- If you need to change, cancel, or any other assistance with your order, please contact us immediately via email. We will not be able to make change requests once your order is done processing or once it is shipped. We will not be able to make changes to your order via PayPal comments.
- Please log in to your account to view your recent order history, status, and tracking information.
- If you do not have an account with us, please contact us and we will be happy to update you with your order status. Orders that are “Processing” have been received and are in our queue.
- Your tracking information can also be found by logging into your account and viewing your orders. International shipments shipped via USPS International Standard Shipping will not have updated online tracking.
HOW TO FIND YOUR ORDER STATUS
Beyond Polish makes it simple for you to check the status of your order whenever you need. Just follow these easy steps to view your order details:
- Visit the home page (www.BeyondPolish.com)
- Click on MY ACCOUNT on the top navigation bar.
- Enter your username and password at the REGISTERED CUSTOMERS section on the left.
- After successfully logging in, you will automatically be directed to your “My Account Dashboard” where you can view the summary of your account and of your order.
- Under “Recent Orders,” you can click on “View Your Order” to see the order ID, order date, items purchased, order total and order status. You will also find a link that says “Track Order” below the payment method section to track your order instantly.
Need assistance? Please contact us for any questions